|
SAP CS, Customer Services Portal @ eIT.in
SAP Portals @ eIT.in – everything IT is in here
|
|
|
|
SAP CS, Customer Services Portal @ eIT.in - SAP CS, Customer Services Directory, Jobs, Books, Training
..
..
eIT.in Highlights
SAP CS, Customer Services Portal @ eIT.in - SAP CS, Customer Services Directory, Jobs, Books, Training
The SAP CS, Customer Services Portal at eIT.in provides comprehensive web resources for many aspects of SAP CS, Customer Services. The aim is to be a gathering spot of web resources for SAP CS, Customer Services that will benefit a wide range of professionals – companies implementing SAP CS, Customer Services, individuals & professionals involved in SAP CS, Customer Services implementation / use, students seeking information on SAP CS, Customer Services as a career choice, recruiters looking for SAP professionals and consultants and experts seeking more info on the latest in SAP CS, Customer Services.
We hope this portal is of use to you. We will be glad to your feedback about this portal, as well as any suggestions you might have. Please send your comments to [narsi]@[esource].[in] (remove the [] to get the email address!)
Happy browsing!
..
..
Sections:
1. SAP CS, Customer Services Books & SAP CS, Customer Services Guides
2. SAP CS, Customer Services News & Updates
1. Question posed on Nov 2006 on Tech Target - What is your opinion on the new customer service module SAP released for its on-demand suite? It is supposed to add service functions to the current sales and marketing modules. Do you think SAP CRM will eventually be able to compete in the Software as a Service (SaaS) market? I'm still skeptical. See the answer and more at this page
3. SAP CS, Customer Services Case Studies, SAP CS, Customer Services Implementations
1. Deutsche Post Is Mobilizing its Field Forces
At Deutsche Post World Net, SAP xApp Mobile Asset Management provides the hotline to the mobile field force. As a result, the group always has an overview of the management of its 17,000 and more real estate objects, and saves time and costs thanks to transparent and automated processes.
DPIS used SAP modules for financial accounting (FI), controlling (CO), plant maintenance (PM), and customer service (CS). The field force entered the order data on their mobile devices and transferred it to the company solution. This, however, was not integrated in the group's SAP NetWeaver Portal, and as a result a large proportion of the communication between the departments and the head office was paper-based, causing workload and costs to soar.
At the start of 2005, the company decided that both companies were to be fully integrated in an ERP solution, integration gaps and the number of manual interfaces were to be decreased, and the amount of paper-based work was to be considerably reduced.
4. SAP CS, Customer Services Job Resources – SAP CS, Customer Services Job Profiles / Requirements
1. SAP Customer Service/Plant Maintenance Consultant
Project Area Description
The candidate will join the Supply Chain Management practice of IBM Business Consulting Services.
Job Description
As a SAP CS/PM consultant you will be particularly involved in the (re-)design of customer service and maintenance processes and structures of our clients. You are a challenging counterpart for our clients and recommend possible SAP solutions to complex business issues.
You will also be responsible for configuring the SAP system and support the implementation in the client organization. Your role will not be limited to delivering functional expertise, but will also cover the human aspects of implementing changes to existing structures and ways of working.
You will be working with colleagues and client staff, where our (and your) role is always based on a realistic commitment to deliver results. You enjoy sharing your experience and knowledge with your team members, thus maximizing the results. Your attitude is critical and you always challenge existing solutions.
Education
You have an academic background or bachelor’s degree in a relevant discipline. You have worked in similar roles for 3-4 years.
Desired Experience
Education
You have an academic background or bachelor’s degree in a relevant discipline
Desired Experience
You have worked in similar roles for 3-4 years. You have gained deep knowledge of and experience in the design and implementation of either SAP CS and/or PM, covering the full project cycle, preferably in an international environment. You have good working knowledge of CS/PM related processes and are able to independently pinpoint issues and find the appropriate solutions. You have a clear view and opinion on relevant SAP developments. Knowledge of (integration with) other SAP solutions or modules is a big plus.
Desired Skills
You possess the combination of analytical, communication and presentation skills that are essential for a business consultant. You are ambitious, enthusiastic and have a strong personality. You are able to quickly inspire confidence from both clients and colleagues and you are being regarded as a reliable advisor
..
..
2. SAP Customer Service / Plant Maintenance Consultants in the Benelux
Requires profile:
We are looking for SAP Customer Service / Plant Maintenance Consultants who have ...
Excellent knowledge about service processes and their optimal implementation within mySAP.ERP Customer Service or Plant Maintenance, knowledge of other modules and/or Mobile solutions are definitely considered an asset
Between 2 and 6 years of professional experience A university or equivalent degree preferably in business economics or engineering Verbal and written communication skills in English, Dutch and French.
3. SAP CS Functional Consultant
Reporting to the General Manager of the IT Department, the right candidate will have solid experience in a primary support role within a large organization of more than 1000 users and possess excellent problem solving skills with the ability for root cause analysis. Other responsibilities include maintaining all documentation and procedures, locate OSS notes for problem resolution and train end users.
Additional Information Job Category: Information Technology
Required Skills: The successful candidate will be degree educated and possess 2 to 4 years experience in configuration and be familiar with SAP integration, interface and implementation issues. The right candidate must have work experience of SAP versions 4.6c and above, plus in-depth knowledge and understanding of SAP R / 3. Excellent problem solving skills and ability to carry out root cause analysis to eliminate repeat occurrence of issues are vital. Career Level: Mid Career (Over 2 years experience)
4. Job Title ABAP SAP CS Developer - SAPscript LSMW IDOC
Description ABAP SAP CS Developer - SAPscript LSMW IDOC
Leading blue-chip requires senior ABAP programmers with good knowledge of the Customer Service module as well as IDOC, LSMW and SAPScript for 3 months, probably 6 months.
5. Senior Business Consultant SAP CS
Responsibilities
The Senior Business Consultant fulfills a major role in the connection of business and IT. The global set-up of the kernel requires a strong relationship with the business and the Senior Business Consultant is responsible for this. The Senior Business Consultant safeguards the ‘one way of working’ and combines different requests for changes to a standard solution. Business background is very important as well as an international orientation.
The most important responsibilities/tasks of the Senior Business Consultant are: 1) Specification of business requirement and system requirements according market needs; 2) Promote resolution of business requirement through standard system functionality; 3) System customizations within defined standards for the system; 4) Support user organization; 5) Promote ‘one way of working’;
The Senior Business Consultant is expected to work by the standard procedures such as the Collective Employment Agreement (CAO), the Rules of Conduct etc.
The Senior Business Consultant reports to the the Team Leader for Customer Services. Depending on the role and within the documented business processes the Senior Business Consultant is expected to take the own system related decisions.
In performing the job the Senior Business Consultant has contact with customers mostly and apart from that with project team members. Customers are global and regional Business Process Owners. This includes Service managers, CS Business management, Contract administrators, Logistics manager, Logistics specialists, Installed Base administrators, Call Center managers, and Field Service Engineers.
Profile For this vacancy we are looking for a Senior Business Consultant (a.k.a. L-3 Senior SAP Consultant) with more than 5 years ERP and CRM experience. The Senior Business Consultant needs to have expertise in or knowledge in the following areas:
· Multi-year experience in the business and business processes of Customer Services o Call and Order Management o Service Logistics o Contract Management o Installed Base management o Field Service ·SAP · CRM including callcenter technologies and mobile service solutions · Project management in international setup · Customer service behaviors
The KPI’s for the Senior Business Consultant are: 1) Customer focus, customer intimacy and understanding of customer processes; 2) System settings documented and modifications in process documentation are applied; 3) Timely and accurate information exchange with customers, colleagues and management.
In summary the main activities of the Senior Business Consultant will be: 1) Work closely with the Team Leader on managing the daily operations of the Shared Service Center 2) Defining future system landscape for Customer Services 3) Promote architectural thinking 4) Act as replacement for team leader during holidays and absence
6. SAP CS Consultant w/MasterData
Category: Systems Analyst
-Performance Profile: Will be responsible for contributing to project goals, objectives and deliverables. Responsibilities include, among others; defining systems implementation strategy and schedules, developing system requirements, designing and prototyping sales and distribution functions, defining security and support procedures, defining test cases, performing end-to-end testing, as well as defining functional specifications for interfaces.
The candidate should have experience on SAP CS functionality such us Notifications, Service Orders, Equipment, Functional Locations, Measuring Points, Warranties, Classifications, Work Centres, Service Contracts, Billing, Pricing and Conditions, Solution Database and Customer Interaction Centre. The candidate should also have a deep understanding of the master data related to SAP CS, MM and SD modules. For example: Equipment; Material; Vendor; Work Centers; Pricing, etc.
Position Responsibilities: *Technical Skills
5. SAP CS, Customer Services Resume Essentials
See also the following SAP CS sections at RnD.in
SAP CS Implementations & Case Studies SAP CS Reference, Books, Guides
Main Sections @ SAP Portal
eIT.in Main Sections
You are the SAP CS, Customer Services Section of eIT.in
Credits & Copyright: This page is licensed under the GNU Free Documentation License.
About eIT.in
eIT.in is a comprehensive directory for everything IT & Software. It contains over 500 categories, and well over 10,000 web resources – please see the eIT.in Directory for the complete listing of categories
eIT.in provides directory and web links resources for the IT, software, programming & software development domains. It is intended to be useful for application, applications programmers & developers, software technology programmer & developer, databases software development, administrators & DBAs, application developers, strategy architect, design specialists and architects, migration, integration, customization consultants and customisation analysts, administration, maintenance & support professionals, outsourcing consultant, bespoke solutions programming developers & coders, project management & functional analyst, and for system administrators, testing & quality control engineers. It will make an effort to provide resources on tutorial/tutorials, guide, guides, tips, faq, faqs on these topics.
eIT.in content is available under GPL: All directory content at mainframe.in is under the General Public License (GPL). Under this license, anyone is free to copy & use any amount of directory content @ eIT.in, make changes to it and use it in any way they wish, as long as they also allow the same rights to anyone else for this content. For terms of this license, see GNU Free Documentation License. To those who wish to use content from eIT.in, our only request is that they acknowledge the source and provide a link back to eIT.in. This is only a request!
You are the SAP CS, Customer Services Section of eIT.in
Reference
GeoDig – Get Local!
Have you checked out the GeoDig directories for over 30 countries? GeoDig provides useful local and regional web resources for over 200 cities around the world. See the list of cities and countries for which GeoDig provides locality-specific web resources.
North America USA - Alabama (AL) > Birmingham; Alaska; Arkansas (AR) > Little Rock; Arizona (AZ) > Phoenix, Las Vegas, Tucson; California (CA) > Los Angeles, San Francisco, Sacramento, Fresno, Bakersfield; Colorado, CO > Denver; Connecticut, CT > Hartford; District of Columbia, DC > Washington DC; Delaware (DE) > Wilmington; Florida > Miami, Orlando, Tampa, Orlando, Sarasota, West Palm Beach, Jacksonville; Georgia > Atlanta; Hawaii > Honolulu; Idaho; Illinois > Chicago; Indiana > Indianapolis; Iowa; Kansas (KS); Kentucky (KY) > Louisville; Louisiana (LA) > New Orleans, Baton Rouge; Maine; Maryland (MD) > Baltimore; Massachusetts > Boston, Springfield; Michigan > Detroit, Grand Rapids; Minnesota > Minneapolis-St. Paul; Mississippi (MS); Missouri (MO) > Kansas City, St. Louis; Montana; Nebraska (NE) > Omaha; Nevada (NV) > Las Vegas; New Hampshire; New Jersey (NJ) > Jersey City, Newark; New Mexico (NM) > Albuquerque; New York > New York, Buffalo, Rochester, Albany, Syracuse; North Carolina (NC) > Raleigh-Durham, Charlotte, Greensboro; North Dakota; Ohio> Columbus, Cincinnati, Cleveland, Toledo, Youngstown, Dayton; Oklahoma (OK) > Oklahoma City, Tulsa; Oregon > Portland; Pennsylvania > Philadelphia, Allentown, Pittsburgh, Harrisburg, Scranton, ; Rhode Island (RI) > Providence; South Carolina (SC) > Greenville; South Dakota; Tennessee (TN) > Knoxville, Memphis, Nashville; Texas > Austin, Dallas, Houston, San Antonio, El Paso, Austin, McAllen; Utah (UT) > Salt Lake City; Vermont; Virginia (VA) > Norfolk, Richmond; Washington > Seattle; West Virginia; Wisconsin (WI) > Milwaukee; Wyoming Canada - Vancouver, Montreal, Toronto, Calgary, Ottawa-Gatineau, Edmonton, Quebec City, Winnipeg, Hamilton, London
You are the SAP CS, Customer Services Section of eIT.in
Europe - UK - London, Glasgow, Manchester, Birmingham, Liverpool, Sheffield, Leeds, Bristol, Edinburgh, Leicester; France - Paris, Marseille, Lyon, Toulouse, Nice, Nantes, Strasbourg, Montpellier, Bordeaux; Germany - Frankfurt (Frankfurt am Main), Munich (München), Berlin, Düsseldorf, Hamburg, Cologne (Köln), Essen, Dortmund, Stuttgart, Bremen, Duisburg, Hannover, Nürnberg (Nuremberg), Dresden, Leipzig; Italy - Milan (Milano), Rome (Roma), Napoli (Naples), Torino (Turin), Palermo, Bologna, Firenze (Florence), Genova (Genoa); Spain - Madrid, Barcelona, Valencia, Sevilla, Zaragoza, Malaga, Murcia, Las Palmas, Bilbao; Scandinavia - Finland - Helsinki (Helsingin), Espoo, Tampere (Tampereen), Vantaa, Turku, Oulu, Sweden - Stockholm, Goteborg (Göteborg), Malmo (Malmö), Uppsala, Vasteras (Västerås), Denmark - Copenhagen (Københavns), Aarhus (Århus), Odense, Aalborg (Ålborg), Norway - Oslo, Bergen, Stavanger, Trondheim; Benelux - Belgium - Brussels (Brussel), Antwerp (Antwerpen), Ghent (Gent, Gand), Charleroi, Liège (Liege), Netherlands - Amsterdam, Rotterdam, Utrecht, Eindhoven, Tilburg, ‘s-Gravenhage (sGravenhage), Groningen, Luxembourg - Luxembourg City; Portugal – Lisbon; Greece – Athens; Hungary – Budapest; Poland – Warsaw; Switzerland - Zürich (Zurich), Geneva (Geneve, Genève), Basel, Bern (Berne), Lausanne; Austria - Linz, Vienna (Wien), Graz, Linz, Salzburg, Innsbruck; Ireland – Dublin
Asia - India - Mumbai, New Delhi, Bangalore; China & Hong Kong - Hong Kong, Beijing, Shanghai, Tianjin, Wuhan, Shenyang, Guangzhou, Harbin, Xian; Japan - Tokyo, Osaka, Yokohama, Nagoya, Sapporo, Kyoto, Kobe, Fukuoka, Kawasaki, Hiroshima; South Korea - Seoul, Pusa, Taegu, Incheon, Taejeon, Taiwan - Taipei; Malaysia - Kuala Lumpur; Singapore; Russia - Moscow, St Petersburg
You are the SAP CS, Customer Services Section of eIT.in
Middle East - Turkey - Istanbul, Israel - Tel Aviv
Oceania - Australia - Sydney, Melbourne, Brisbane, Perth, Adelaide
Africa - South Africa - Johannesburg, Cape Town, Durban |